Musti’s Sustainability Journey Trusty

Pets and their parents

Diverse product and service range + Satisfied consumer

Our idea that “Musti has everything you need” is the answer to consumer expectations for ease and comprehensive service. The well-being of pets and their family members is everything to us. With competent advice, our diverse and growing services and a diverse product range, we help pet owners take care of all their pets’ needs. Our staff offers reliable and up-to-date advice. We are particularly praised by our customers for our friendly and competent service.

In addition to commercial services, we also offer services and free events that aim to build pet communities for our customers. At events, such as puppy dates, Musti people give tips and connect animal owners in the same situation to share their experiences. We want to work with our consumers, employees and partners for good causes that support the lives and well-being of pets and their families. 

Musti is committed to ethical marketing and truth-based communications. As part of responsible business practices, Musti Group maintains a high level of information security and the security of its customers’ personnel.

Employees

Competent personnel and well-being at work

We want to be a desired and attractive employer, because we believe that good customer experience is achieved through competent personnel and well-being at work. We work every day for the well-being of pets and their family members.

We invest in developing the skills of our employees by offering various training and career development opportunities and time for learning. For many, we are the very first job, and we are happy to see our employees grow into successful workers. Good and safe working conditions and equal treatment in a diverse workplace promote job satisfaction, which is led by good management. Building good employee experience starts with recruitment and continues throughout the entire employment relationship.

We are proud of the work community we have built together. Everyone can be themselves with us and there is also room for pets of all kinds. As an employer, Musti wants to take care of the well-being of its own pack.

Supply chain

Human rights and ethical business

Managing and developing a responsible supply chain is an important part of our operations. We work in long-term cooperation with suppliers who are committed to following the Musti Group Supplier Code of Conduct and comply with applicable legislation in all their business activities. In our Supplier Code of Conduct, suppliers commit to ethical business practices, respect human rights, be aware of the environmental impact of their business, and manage and reduce negative environmental impacts. The Supplier Code of Conduct is included in the supplier purchase agreement.

Supplier cooperation aims at positive and human rights-based treatment of employees and the prevention of negative impacts in the supply chain. Suppliers located in high-risk countries are required to be part of the amfori audit system.

Musti is a member of the Global Compact and the amfori organization.

Environmental impact

Energy use and climate emissions + Circular economy

Climate change mitigation and the promotion of sustainable use of natural resources in accordance with circular economy principles are key actions to reduce our environmental impacts.

We monitor our own climate emissions and those of our value chain and take measures to reduce them. Key areas include reducing energy consumption, improving energy efficiency, switching to renewable energy sources and proper waste sorting. We are constantly developing our product range to meet customer expectations by taking into account the reduction of the environmental impacts of products and packaging materials.

Good governance and ethical business conduct

Compliance with policies

Our business is based on transparent and responsible practices and a strong ethical culture. The company’s board of directors has approved ethical principles (Code of Conduct) that apply to all personnel and the company’s management. We adhere to a strict zero tolerance policy towards corruption, bribery and violations of competition law. In addition, suppliers undertake to comply with the suppliers’ ethical principles (Supplier Code of Conduct).

​In addition to these ethical guidelines, our environmental policy describes the principles that guide both our own operations and the reduction of the environmental impact of our products and services and form the basis for reliable and sustainable business operations. The personnel policy describes the Musti Group’s operating methods and principles as an employer. The information security and data protection policy defines the principles of privacy and data protection. The product safety and quality policy sets the framework for product safety and quality.

All our stakeholders have a reporting channel for possible suspicions of abuse or non-compliance with the company’s operating principles.